Consumer protection
Court awarded RUB 712,500 over add-on products sold with a car
When buying a car, our client, P.A. Turov, paid RUB 500,000 for the COMBO TECH programme. After he requested a refund, RUB 25,000 was returned voluntarily. The court then ordered ООО «Союз Профи Эксперт» (Soyuz Profi Expert LLC) to refund the remaining RUB 475,000 and pay a RUB 237,500 consumer-protection penalty, for a total court award of RUB 712,500.
Situation
When purchasing a car priced at RUB 2,500,000, P.A. Turov took out a RUB 2,972,399.15 loan. Of the financed amount, RUB 2,300,000 went toward the vehicle, RUB 500,000 toward the COMBO TECH programme and RUB 172,399.15 toward insurance.
COMBO TECH cost RUB 500,000. Under the programme structure, RUB 25,000 represented service-related products, while RUB 475,000 represented a non-periodical electronic publication from the Right and law series supplied on a USB drive.
After the client requested termination and a refund, Soyuz Profi Expert LLC voluntarily returned RUB 25,000 for the service component, but the remaining RUB 475,000 was not returned.
In connection with the vehicle purchase, Turov also entered into a separate agreement with ООО «Ультра» (Ultra LLC), under which four pieces of equipment with a stated total value of RUB 550,000 were transferred to him.
Legal Task
Separate the client’s legal relationships with the two companies, determine the consequences of each agreement and obtain recovery of the money paid for COMBO TECH together with the applicable consumer-protection penalty, without treating the separate Ultra LLC equipment arrangement as part of the same monetary recovery.
How the Work Proceeded
What We Did
- 01
Reviewed the vehicle purchase agreement, credit documents, the COMBO TECH programme and the separate agreement with Ultra LLC.
- 02
Established the COMBO TECH price structure: RUB 25,000 for service-related products and RUB 475,000 for the Right and law electronic publication.
- 03
Documented the RUB 25,000 actually returned before judgment and pursued recovery of the remaining RUB 475,000.
- 04
Presented the client’s consumer-protection position against each defendant, including the claim for a penalty for failure to satisfy the consumer’s demands voluntarily.
Result
RUB 712,500 awarded against Soyuz Profi Expert LLC
On June 27, 2022, the Sovetsky District Court of Krasnoyarsk partially granted P.A. Turov’s claim in case No. 2-5428/2022.
The court ordered Soyuz Profi Expert LLC to refund RUB 475,000 and pay a RUB 237,500 consumer-protection penalty.
The total amount awarded against Soyuz Profi Expert LLC was RUB 712,500. The case materials do not confirm that the client actually received this court-awarded amount.
Before judgment, the client had already actually received a voluntary RUB 25,000 refund. Viktor Erofeev of Konsultant Law Firm represented the client.
How the monetary result was structured
- RUB 500,000 — original cost of the COMBO TECH programme.
- RUB 25,000 — actually refunded voluntarily before judgment.
- RUB 475,000 — awarded against Soyuz Profi Expert LLC as the remaining refund.
- RUB 237,500 — consumer-protection penalty awarded to the client.
The RUB 25,000 already returned and the RUB 712,500 awarded by the court add up arithmetically to RUB 737,500. However, receipt of the court-awarded RUB 712,500 has not been confirmed, so RUB 737,500 must not be described as an amount actually received by the client.
The separate agreement with Ultra LLC
The court declared the separate agreement between P.A. Turov and Ultra LLC invalid.
Under that agreement, the client had received a dashcam, car mats, a motorist kit and a radar detector — four items with a stated total value of RUB 550,000.
The court ordered P.A. Turov to return that equipment to Ultra LLC. The RUB 550,000 equipment value therefore cannot be treated as an additional monetary benefit to the client or added to the recovery result.
Why This Case Matters
In disputes over add-on products sold with a vehicle, it is important to identify which company received each payment and which agreement governs the relationship with each participant.
Here, the monetary COMBO TECH claim was pursued against Soyuz Profi Expert LLC, while the separate relationship with Ultra LLC had a different result: the agreement was declared invalid, but the equipment transferred under it had to be returned.
Our role
Konsultant Law Firm represented the plaintiff — Turov P.A. (Туров П.А.).
The case was handled by lawyer Viktor Erofeev.
The court invalidated the separate agreement with Ultra LLC (ООО «Ультра») and ordered the relevant equipment to be returned to that company. The claim was granted in part.
Client
P.A. Turov
Client role
claimant, consumer
Defendants
ООО «Ультра» (Ultra LLC); ООО «Союз Профи Эксперт» (Soyuz Profi Expert LLC)
Subject
consumer dispute arising from a vehicle purchase and add-on products
Vehicle price
RUB 2,500,000
Loan amount
RUB 2,972,399.15
Vehicle payment from loan
RUB 2,300,000
COMBO TECH
RUB 500,000
Service component
RUB 25,000
Electronic publication
RUB 475,000
Voluntary refund
RUB 25,000 — actually received before judgment
Refund awarded
RUB 475,000 against Soyuz Profi Expert LLC
Consumer-protection penalty
RUB 237,500 against Soyuz Profi Expert LLC
Total awarded against Soyuz Profi Expert LLC
RUB 712,500
Actual receipt of RUB 712,500
not confirmed
Agreement with Ultra LLC
declared invalid
Equipment
four items, stated total value RUB 550,000
Equipment result
must be returned to Ultra LLC
Court
Sovetsky District Court of Krasnoyarsk
Case
No. 2-5428/2022
Case UID
24RS0048-01-2021-019674-93
Decision date
June 27, 2022
Reasoned decision
July 8, 2022
Result
claim partially granted
Lawyer
Viktor Erofeev
Practice Areas
Practices Related to This Case
Managing Partner, Konsultant Law Firm
Nikolay Nemkov
Were expensive add-on products included in your car purchase?
We will review the vehicle purchase agreement, credit documents, add-on agreements and the actual recipients of each payment to assess the grounds for a refund and any additional claims.